Impact of Intercultural Competence on Service Reliability and Customer Satisfaction in the Grocery Retailing

  • Ali Ihtiyar, Fauziah Sh. Ahmad, Mas Bambang Baroto
  • Procedia - Social and Behavioral Sciences, November 2013, Elsevier
  • DOI: 10.1016/j.sbspro.2013.10.505

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http://dx.doi.org/10.1016/j.sbspro.2013.10.505

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