Satisfaction with service recovery: Perceived justice and emotional responses

  • Ana Belén del Río-Lanza, Rodolfo Vázquez-Casielles, Ana Ma Díaz-Martín
  • Journal of Business Research, August 2009, Elsevier
  • DOI: 10.1016/j.jbusres.2008.09.015

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http://dx.doi.org/10.1016/j.jbusres.2008.09.015

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