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This page is a summary of: Consumer subjectivity in the Age of Internet: the radical concept of marketing control through customer relationship management, Information and Organization, July 2004, Elsevier, DOI: 10.1016/j.infoandorg.2004.01.002.
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Resources
Editorial by Pridmore and Zwick, on 'Consumer Surveillance"
Detlev Zwick, together with similarly interested researchers, continues to explore many aspects of the ever-growing surveillance of consumers and the ever-deeper and ever-wider embedding of consumer information in commercial databases.
Electronic Frontier Foundation
Electronic Frontier Foundation (EFF) is the premier US-based nonprofit organization, and a public interest lobby group, dedicated to protecting the privacy and other information rights of all people. From the EFF website: “The Electronic Frontier Foundation is the leading nonprofit organization defending civil liberties in the digital world. Founded in 1990, EFF champions user privacy, free expression, and innovation through impact litigation, policy analysis, grassroots activism, and technology
Google Scholar Page: Ruby Roy Dholakia
Rich portal into 3 decades of research into tech-markets-strategies-cultures-and-consumers, done at the University of Rhode Island (URI), led by Ruby Roy Dholakia, with publications by her and her local and global research collaborators. Also visit the related Google Scholar page of Nikhilesh Dholakia to see works with a greater focus on consumer culture issues in information and communication technology settings.
Curated Travel, Curated Shopping: A New E-Biz+Physical-Biz model
Curation, Individuation and Subjectivity... Reviewing, recommending and sharing are popular online activities that shape platforms, social sites, and merchant sites. This venture illustrates a new twist that combines e-biz and physical travel and tourism. It uses the approach of curated selection and presentation of sights, activities, places, happenings, merchants and products.
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