Outcomes of service encounter quality in a business-to-business context

Chanaka Jayawardhena, Anne L. Souchon, Andrew M. Farrell, Kate Glanville
  • Industrial Marketing Management, July 2007, Elsevier
  • DOI: 10.1016/j.indmarman.2006.02.012

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http://dx.doi.org/10.1016/j.indmarman.2006.02.012

The following have contributed to this page: Anne Souchon