What is it about?
Consumers are increasingly using technologies such as wearables or mobile apps to achieve their self-improvement goals. Such technologies often contain features that enable social interdependence (competition or cooperation) among users to support them in improving their engagement, performance, and well-being (life satisfaction and personal growth). However, the critical question remains: does competition or cooperation best serve users in attaining these self-improvement goals? Evidence from an online experiment and a field study reveals that competition is more effective in driving performance and personal growth, while cooperation is superior in terms of behavioral engagement and life satisfaction. Furthermore, the results indicate that the effects are mediated by strive for success and fear of failure, two counteracting psychological processes. While competition is the stronger trigger for both pathways, downstream effects vary depending on the self-improvement goal considered.
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Why is it important?
This research provides insights into whether and how users can realize their self-improvement goals using technologies that include social features like contests or cooperative tasks.
Read the Original
This page is a summary of: Competition versus cooperation: How technology-facilitated social interdependence initiates the self-improvement chain, International Journal of Research in Marketing, August 2020, Elsevier, DOI: 10.1016/j.ijresmar.2020.06.001.
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