It makes me feel vulnerable! The impact of public self-disclosure on online complaint behavior

Shynar Dyussembayeva, Giampaolo Viglia, Marta Nieto-Garcia, Anna Chiara Invernizzi
  • International Journal of Hospitality Management, July 2020, Elsevier
  • DOI: 10.1016/j.ijhm.2020.102512

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http://dx.doi.org/10.1016/j.ijhm.2020.102512

The following have contributed to this page: Dr Giampaolo Viglia