Emotional intelligence and adaptability – Service encounters between casino hosts and premium players

  • Catherine Prentice, Brian E.M. King
  • International Journal of Hospitality Management, March 2013, Elsevier
  • DOI: 10.1016/j.ijhm.2012.06.004

Emotional intelligence and adaptability in casino settings

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The following have contributed to this page: Catherine Prentice, Professor Brian Edward Melville King, and Brian King