What is it about?

Are highly helpful reviews guaranteed to be rich in information quality? Can the quality of reviews with limited helpfulness be assumed to be poor? What factors shape the relation between helpfulness and information quality of reviews? These are questions that this article sets out to answer.

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Why is it important?

It uncovers the relationship between information quality and helpfulness votes of reviews in Amazon.com.

Read the Original

This page is a summary of: Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality, Computers in Human Behavior, January 2016, Elsevier, DOI: 10.1016/j.chb.2015.08.057.
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