Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality

  • Alton Y.K. Chua, Snehasish Banerjee
  • Computers in Human Behavior, January 2016, Elsevier
  • DOI: 10.1016/j.chb.2015.08.057

Found a highly helpful review in Amazon: How good is its quality?

Photo by Christian Wiediger on Unsplash

Photo by Christian Wiediger on Unsplash

What is it about?

Are highly helpful reviews guaranteed to be rich in information quality? Can the quality of reviews with limited helpfulness be assumed to be poor? What factors shape the relation between helpfulness and information quality of reviews? These are questions that this article sets out to answer.

Why is it important?

It uncovers the relationship between information quality and helpfulness votes of reviews in Amazon.com.

Read Publication

http://dx.doi.org/10.1016/j.chb.2015.08.057

The following have contributed to this page: Dr Snehasish Banerjee