What is it about?
Intelligent Automation using AI and mobile robotics is transforming knowledge and service work. But how can firms get business benefits from these advances? This open access literature review examines the state of the art research on Intelligent Automation. It develops a new business value model for firms wishing to exploit Intelligent Automation, and a new agenda for future research efforts.
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Why is it important?
Artificial Intelligence and mobile robotics are transforming knowledge and service work through Intelligent Automation (IA). There is considerable debate about whether these transformations will lead to job enrichment removing dull repetitive work, or technological unemployment removing the need for knowledge and service workers. This state of the art literature review investigates how IA impacts on human workers, the business benefits that may be realised and provides an exciting new agenda for future research.
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This page is a summary of: The strategic impacts of Intelligent Automation for knowledge and service work: An interdisciplinary review, The Journal of Strategic Information Systems, March 2020, Elsevier, DOI: 10.1016/j.jsis.2020.101600.
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