What is it about?
Given the increasing academic interest in in-home consumption and the fragmented, multidisciplinary scholarly knowledge in this area, this study provides a first systematic effort to review and organize the literature on in-home service consumption. Using a hybrid systematic review, combining bibliometric and framework-based literature reviews, we identify four major thematic clusters (i.e., the meaning of home, home as a consumption hub, home healthcare services, and serving the elderly), critically analyze, and discuss. We draw on Actor-Antecedents-Decisions-Outcomes (AADO) and Theories-Contexts-Methods (TCM) frameworks to synthesize our findings into an integrative framework of in-home service consumption, namely InHoServ. InHoServ provides a comprehensive understanding of the main actors involved in in-home service consumption and delineates their changing role. Finally, we provide a future research agenda highlighting four fruitful areas for researchers (i.e., theorizing in-home service consumption, the changing role of service providers, technology and service consumption at home, and the dark side of in-home consumption).
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Why is it important?
Highlights • Four thematic clusters of in-home service consumption are identified. • Four main actors are involved in in-home service consumption. • Antecedents, decisions and outcomes of in-home service consumption. • Theories, contexts, and methods in in-home service consumption. • The mediating role of technology in in-home service consumption.
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This page is a summary of: In-home service consumption: A systematic review, integrative framework and future research agenda, Journal of Business Research, June 2022, Elsevier, DOI: 10.1016/j.jbusres.2022.02.050.
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