Dimensions of service quality and satisfaction in healthcare: a patient’s satisfaction index

Mário Lino Raposo, Helena Maria Alves, Paulo Alexandre Duarte
  • Service Business, December 2008, Springer Science + Business Media
  • DOI: 10.1007/s11628-008-0055-1

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http://dx.doi.org/10.1007/s11628-008-0055-1

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