What is it about?
Public services have a distinctive nature. How we hold public services to account is also different. This book explores the nature of accountability in four public service organizations: local government, police, heath and social care, and fire and rescue. We suggest that accountability must look forward as well as backward.
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Why is it important?
We put forward a model for evaluating how accountability in public services can be better understood and improved. Public services are essential components of everyday life and every single person has a right to high-quality public services. This book aims to re-open the debate around how we exercise accountability to and on behalf of the public.
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This page is a summary of: Public Service Accountability, January 2019, Springer Science + Business Media,
DOI: 10.1007/978-3-319-93384-9.
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