Service Interaction Flow Analysis Technique for Service Personalization

Olli Korhonen, Anna-Liisa Syrjänen, Marianne Kinnula, Minna Isomursu, Kari Kuutti
  • January 2017, Springer Science + Business Media
  • DOI: 10.1007/978-3-319-64695-4_7

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http://dx.doi.org/10.1007/978-3-319-64695-4_7

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