What is it about?
The remedies used for the COVID-19 pandemic such as travel restrictions and quarantine have created severe difficulties for the hotel industry. However, there is also a scarcity of effective response strategies for the tourism and hospitality industry. This paper introduces a responding strategy developed by a case hotel in Vietnam to help survive this troubled period.
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Why is it important?
Our empirical analysis further highlights the development of the paid quarantine service in a case hotel, which can help both hotels and authorities in Vietnam to respond effectively to the pandemic.
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This page is a summary of: The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam, Service Business, April 2021, Springer Science + Business Media, DOI: 10.1007/s11628-021-00441-0.
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