What is it about?

The remedies used for the COVID-19 pandemic such as travel restrictions and quarantine have created severe difficulties for the hotel industry. However, there is also a scarcity of effective response strategies for the tourism and hospitality industry. This paper introduces a responding strategy developed by a case hotel in Vietnam to help survive this troubled period.

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Why is it important?

Our empirical analysis further highlights the development of the paid quarantine service in a case hotel, which can help both hotels and authorities in Vietnam to respond effectively to the pandemic.


The introduction of paid quarantine service can help the hotel and its staff to reduce the current negative economic effects of the COVID-19 pandemic as well as improving the already-high morale of its employees. It also reduces pressure on the government and the hospital as they need to cover costs and places for institutionally quarantined people.

Dr. Thinh Gia Hoang
RMIT University

Read the Original

This page is a summary of: The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam, Service Business, April 2021, Springer Science + Business Media, DOI: 10.1007/s11628-021-00441-0.
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