What is it about?
you can simulate unknown customer answers using the methodology described in this paper.
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Why is it important?
to make decisions at the early stage of a product development.
Perspectives
the best work you have ever seen on customer needs assessment
Prof Sharifu Ura
Kitami Kogyo Daigaku
Read the Original
This page is a summary of: Analysis of Kano-model-based customer needs for product development, Systems Engineering, April 2011, Wiley,
DOI: 10.1002/sys.20168.
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