Predictive value of comments in the service engagement process

Stephen Carman, Ray Strong, Anca Chandra, Sechan Oh, Scott Spangler, Laura Anderson, J. Jansen Bernard
  • Proceedings of the American Society for Information Science and Technology, January 2012, Wiley
  • DOI: 10.1002/meet.14504901215

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The following have contributed to this page: Dr Bernard (Jim) J. Jansen