Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship

  • Rodolfo Vázquez-Casielles, Leticia Suárez Álvarez, Ana Maria Díaz Martín
  • Psychology and Marketing, May 2010, Wiley
  • DOI: 10.1002/mar.20340

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http://dx.doi.org/10.1002/mar.20340

The following have contributed to this page: ANA M. DÍAZ-MARTÍN