What is it about?

Quality service is importante to Support managers decisions.

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Why is it important?

Quality service is importante task to support managers decisions.


Identifying the attributes and dimensions of quality related to the services provided by the technology laboratory is a first step to improve the services provided by the laboratory. These determine the strategies of actions to increase market comtetitivity.

Mr. Marcelo Benetti Correa Da Silva
Fundacao Universidade de Caxias do Sul

Companies must qualify their operations in services.

PhD Gabriel Sperandio Milan
Unisinos - Universidade do Vale do Rio dos Sinos

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This page is a summary of: Ensuring the service quality at a university construction technology laboratory in Brazil, Environmental Quality Management, July 2019, Wiley, DOI: 10.1002/tqem.21636.
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