All Stories

  1. How Does Customer Service Offshoring Impact Customer Satisfaction?

    Article • Journal of Computer Information Systems, January 2019, Taylor & Francis

    Dr. Jonathan Whitaker, Prof Mayuram S Krishnan

  2. Do CIO IT Budgets Explain Bigger or Smaller Governments? Theory and Evidence from U.S. State Governments

    Article • Management Science, April 2016, INFORMS

    Prof Mayuram S Krishnan

  3. Research Note—Information Technology, Customer Satisfaction, and Profit: Theory and Evidence

    Article • Information Systems Research, March 2016, INFORMS

    Prof Mayuram S Krishnan

  4. The Effect of Information Technology–Enabled Flexibility on Formation and Market Value of Alliances

    Article • Management Science, January 2013, INFORMS

    Prof Mayuram S Krishnan

  5. In Search of Efficient Flexibility: Effects of Software Component Granularity on Development Effort, Defects, and Customization Effort

    Article • Information Systems Research, September 2012, INFORMS

    Prof Mayuram S Krishnan, Narayan Ramasubbu

  6. From Association to Causation via a Potential Outcomes Approach

    Article • Information Systems Research, June 2009, INFORMS

    Prof Mayuram S Krishnan