All Stories

  1. How Does Customer Service Offshoring Impact Customer Satisfaction?

    Article • Journal of Computer Information Systems, January 2019, Taylor & Francis

    Dr. Jonathan Whitaker, Prof Mayuram S Krishnan

  2. Information Technology, Revenues, and Profits: Exploring the Role of Foreign and Domestic Operations

    Article • Information Systems Research, April 2017, INFORMS

    Dr. Jonathan Whitaker

  3. Research Note—Industry-Specific Human Capital and Wages: Evidence from the Business Process Outsourcing Industry

    Article • Information Systems Research, September 2014, INFORMS

    Dr. Jonathan Whitaker