All Stories

  1. Chinese relationship management: a qualitative study of banking in New Zealand

    Article • Journal of Strategic Marketing, July 2016, Taylor & Francis

    Dr Joe C. Y. Chai

  2. The impact of relational bonding on intention and loyalty

    Article • Journal of Hospitality and Tourism Technology, October 2015, Emerald

    Dr Joe C. Y. Chai

  3. A two-dimensional model of trust–value–loyalty in service relationships

    Article • Journal of Retailing and Consumer Services, September 2015, Elsevier

    Dr Joe C. Y. Chai

  4. Guanxi Meets Western Banking Systems: Trust, Bonding, and Commitment in the Context of Consumer Acculturation

    Article • October 2014, Springer Science + Business Media

    Dr Joe C. Y. Chai

  5. How consumer acculturation influences interpersonal trust

    Article • Journal of Marketing Management, August 2013, Taylor & Francis

    Dr Joe C. Y. Chai

  6. Relationships in Technological Processes

    Article • International Journal of Information Systems and Social Change, January 2013, IGI Global

    Dr Joe C. Y. Chai

  7. The influence of acculturation on consumer relational bonding in banking relationships

    Article • Journal of Strategic Marketing, August 2012, Taylor & Francis

    Dr Sergio Biggemann, Dr Joe C. Y. Chai

  8. Rankings in the Eyes of the Beholder: A Vox Populi Approach to Academic Journal Ranking

    Article • Asian Journal of Business Research, March 2011, Asia Business Research Group

    Dr Joe C. Y. Chai