Current affiliation: University of LouisvilleSubject: Business & ManagementPrimary location: United States
Published in:Journal of Services MarketingPublication date:2013-08-02
Published in:Leadership in Health ServicesPublication date:2015-05-05
This article examines the relationship between the service attributes on patient satisfaction and loyalty in a healthcare context. Data for this st...
Published in:Leadership in Health ServicesPublication date:2013-07-19