All Stories

  1. Perceptions of fine dining restaurants in Pakistan

    Article • International Journal of Quality & Reliability Management, March 2018, Emerald

    Dr Shahab Alam Malik

  2. Measuring service quality perceptions of customers in the hotel industry of Pakistan

    Article • Total Quality Management & Business Excellence, January 2018, Taylor & Francis

    Dr Shahab Alam Malik, Muhammad Mustafa Raziq

  3. Equating the expected and perceived service quality

    Article • International Journal of Quality & Reliability Management, September 2017, Emerald

    Dr Shahab Alam Malik

  4. Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

    Article • International Journal of Quality & Reliability Management, May 2016, Emerald

    Dr Shahab Alam Malik

  5. Graduate school supervisees’ relationships with their academic mentors

    Article • September 2015, Emerald

    Dr Shahab Alam Malik

  6. Answering the journalistic six

    Article • Asian Education and Development Studies, October 2012, Emerald

    Mr Shahzad Hassan, Dr Shahab Alam Malik, Dr Muhammad Zahid Iqbal