All Stories

  1. Boundary Spanning Design for Better Organisation

    Article • August 2025, Edward Elgar Publishing

    Dean Satu Miettinen

  2. Introduction to Boundary Spanning

    Article • August 2025, Edward Elgar Publishing

    Dean Satu Miettinen

  3. Editorial: Communicating with non-humans: a new visual language

    Article • Frontiers in Communication, April 2025, Frontiers

    Dean Satu Miettinen

  4. Visual communication through performance collaborations

    Article • Frontiers in Communication, February 2025, Frontiers

    Dean Satu Miettinen

  5. Enhancing empathy through AI in service systems

    Article • January 2025, Taylor & Francis

    Dean Satu Miettinen

  6. Emerging systemic turn in service design

    Article • January 2025, Taylor & Francis

    Dean Satu Miettinen

  7. Demonstrating a Two-Method Experiment

    Article • January 2025, Bloomsbury Academic

    Dean Satu Miettinen

  8. Effective Analytical Approaches as Precursors for Proof-of-Concept Generation

    Article • January 2025, Bloomsbury Academic

    Dean Satu Miettinen

  9. Empathic Service Design

    Article • January 2025, Bloomsbury Academic

    Dean Satu Miettinen

  10. Introduction

    Article • January 2025, Bloomsbury Academic

    Dean Satu Miettinen

  11. More-Than-Human Empathy in Arts-Based Material Research Processes

    Article • January 2025, Bloomsbury Academic

    Dean Satu Miettinen

  12. Bridging the gap between human and technology: Using empathic design strategically to provide citizen-friendly services

    Article • Human Technology, September 2024, Centre of Sociological Research, NGO

    Dean Satu Miettinen

  13. Designing New Phygital Service Experiences for Hospitality

    Article • June 2024, Design Research Society

    Dean Satu Miettinen

  14. Artistic Cartographies and Place-based Service Design for Making Places

    Article • April 2024, Taylor & Francis

    Dean Satu Miettinen

  15. Article • Touchpoint, January 2024, Logos Verlag Berlin

    Dean Satu Miettinen

  16. Designing Innovations for Occupational Well-Being in Healthcare

    Article • January 2024, Springer Science + Business Media

    Dean Satu Miettinen

  17. Autoethnographic study of applying service journeys to asylum applications

    Article • November 2023, Linkoping University Electronic Press

    Dean Satu Miettinen

  18. Place-Based Service Design Through Placemaking and Performance

    Article • November 2023, Linkoping University Electronic Press

    Dean Satu Miettinen

  19. The Prototyping Service Experience as a Tool of Empathy and Research: from Finland to Chile

    Article • November 2023, Linkoping University Electronic Press

    Dean Satu Miettinen

  20. Wicked Strategies: Comparing Evolved Double Diamond and PPG’s Framework for Strategy Creation for Wicked Problems in Service Design

    Article • November 2023, Linkoping University Electronic Press

    Dean Satu Miettinen

  21. Immigrant Integration through Codesign – A Journey Map of integration into working life

    Article • October 2023, Design Research Society

    Dean Satu Miettinen

  22. SoftPowerArt

    Article • October 2023, Taylor & Francis

    Dean Satu Miettinen

  23. AI Enabled Airline Cabin Services: AI Augmented Services for Emotional Values. Service Design for High‐Touch Solutions and Service Quality

    Article • Design Management Journal, October 2023, Wiley

    Dean Satu Miettinen

  24. Spatial Entanglements from South to North

    Article • September 2023, Design Research Society

    Dean Satu Miettinen

  25. Introducing Industrial Design to the Public

    Article • September 2023, Bononia University Press

    Dean Satu Miettinen

  26. Fostering stakeholder engagement in sustainable cultural tourism development in nature-based sites

    Article • February 2023, Taylor & Francis

    Dean Satu Miettinen

  27. Organizational Transformation Through In-House Service Design: A Case Study of a Multinational Manufacturing Corporation

    Article • January 2023, Springer Science + Business Media

    Dean Satu Miettinen

  28. AI Service Model for an Airline Ecosystem: A Systemic Design and Thematic Approach to Service-Dominant Logic: Examining State-of-the-Art Technologies for Service Centricity

    Article • January 2023, Springer Science + Business Media

    Dean Satu Miettinen

  29. Historical Perspectives on Service Design and Technology

    Article • January 2023, Springer Science + Business Media

    Dean Satu Miettinen

  30. Storytelling as a Way to Design and Innovate Healthcare Services for Children

    Article • January 2023, Springer Science + Business Media

    Dean Satu Miettinen

  31. Artistic Cartography and Design Explorations Towards the Pluriverse

    Article • December 2022, Taylor & Francis

    Dean Satu Miettinen

  32. Introduction

    Article • December 2022, Taylor & Francis

    Dean Satu Miettinen

  33. Multiperspective take on pluriversal agenda in artistic research

    Article • December 2022, Taylor & Francis

    Dean Satu Miettinen

  34. Biotaidetta tarkasteleva laboratorio

    Article • Tahiti, November 2022, Tahiti

    Dean Satu Miettinen

  35. Meaning-making and interpretation through personal mandalas in the context of visual literacy

    Article • Journal of Visual Literacy, October 2022, Taylor & Francis

    Dean Satu Miettinen

  36. Empathy and Business Transformation

    Article • July 2022, Taylor & Francis

    Dean Satu Miettinen

  37. Introduction

    Article • July 2022, Taylor & Francis

    Dean Satu Miettinen

  38. Collaborative art and storytelling as an empowering tool for social design

    Article • July 2022, Taylor & Francis

    Dean Satu Miettinen

  39. Displaying political agency through costume, performance and video

    Article • Studies in Costume & Performance, May 2022, Intellect

    Dean Satu Miettinen, Melanie Sarantou

  40. Digital Storytelling to Share Service Experiences and Find Insights into Health Care

    Article • January 2022, Springer Science + Business Media

    Dean Satu Miettinen

  41. Documents of Socially Engaged Art

    Article • November 2021, International Society For Education Through Art- InSEA

    Dean Satu Miettinen, Teresa Torres Pereira de Eça

  42. A sustainable future for creative tourism in Lapland.

    Article • October 2021, CABI Publishing

    Dean Satu Miettinen

  43. Creative tourism as a strategic approach for decolonial thinking and doing in Namibian tourism.

    Article • October 2021, CABI Publishing

    Dean Satu Miettinen

  44. Designing towards transparency and sustainability to avoid harmful consequences

    Article • Design Management Journal, October 2021, Wiley

    T. Paakkonen, Dean Satu Miettinen

  45. Arts-Based Methods for Decolonising Participatory Research

    Article • April 2021, Taylor & Francis

    Dean Satu Miettinen

  46. Introduction

    Article • April 2021, Taylor & Francis

    Dean Satu Miettinen

  47. Navigating Uncertainty

    Article • April 2021, Taylor & Francis

    Dean Satu Miettinen

  48. Relate North: Tradition and Innovation in Art and Design Education

    Article • December 2020, International Society For Education Through Art- InSEA

    Dean Satu Miettinen

  49. Design Languages in the Design Space: Silicon Valley

    Article • September 2020, Design Research Society

    Dean Satu Miettinen

  50. Healthcare design sprints: what can be changed and achieved in five days?

    Article • September 2020, Design Research Society

    Dean Satu Miettinen

  51. Las emociones y el diseñador de servicios: una relación al descubierto

    Article • September 2020, Pontificia Universidad Catolica de Chile

    Dean Satu Miettinen

  52. ARCTIC DESIGN FOR THE REAL WORLD: BASIC CONCEPTS AND EDUCATIONAL PRACTICE

    Article • January 2020, The Design Society

    Dean Satu Miettinen

  53. EMOTIONS: THE INVISIBLE ASPECT OF CO-CREATION WORKSHOPS

    Article • January 2020, The Design Society

    Dean Satu Miettinen

  54. PARTICIPATION OF HEALTHCARE REPRESENTATIVES IN HEALTH-RELATED DESIGN SPRINTS 

    Article • January 2020, The Design Society

    Dean Satu Miettinen

  55. SENSEMAKING IN THE DESIGN SPACE: IN-BETWEENNESS AND IDENTITY CONSTRUCTION OF DESIGN MANAGERS

    Article • January 2020, The Design Society

    Dean Satu Miettinen

  56. A Model of Positive Strategic Sensemaking for Meaningfulness

    Article • Conference Proceedings of the Academy for Design Innovation Management, December 2019, Academy for Design Innovation Management

    Dean Satu Miettinen

  57. Service Design Creating Value for Industrial Corporates through AI Proofs of Concept

    Article • Conference Proceedings of the Academy for Design Innovation Management, November 2019, Academy for Design Innovation Management

    Dean Satu Miettinen

  58. Decolonising Namibian Arts and Design through Improvisation

    Article • Conference Proceedings of the Academy for Design Innovation Management, November 2019, Academy for Design Innovation Management

    Dean Satu Miettinen

  59. From Hype to Practic

    Article • Conference Proceedings of the Academy for Design Innovation Management, November 2019, Academy for Design Innovation Management

    Dean Satu Miettinen

  60. Track 5.a Introduction: Transforming Complexities through Design in Collaborative Community-based Processes

    Article • Conference Proceedings of the Academy for Design Innovation Management, November 2019, Academy for Design Innovation Management

    Dean Satu Miettinen

  61. Introduction

    Article • April 2019, Taylor & Francis

    Dean Satu Miettinen

  62. Managing Complexity and Creating Innovation through Design

    Article • April 2019, Taylor & Francis

    Dean Satu Miettinen

  63. Stories of design, snow, and silence: creative tourism landscape in Lapland

    Article • February 2019, Edward Elgar Publishing

    Dean Satu Miettinen

  64. Design for Care: How the “Good Old Days” can Empower Senior Residents to Achieve Better Services in an Aged-Care Institution

    Article • The International Journal of Design in Society, January 2019, Common Ground Publishing

    Dean Satu Miettinen

  65. Service Design and Service Thinking in Healthcare and Hospital Management

    Article • January 2019, Springer Science + Business Media

    Dean Satu Miettinen

  66. Service Designing a New Hospital for Lapland Hospital District

    Article • December 2018, Springer Science + Business Media

    Dean Satu Miettinen

  67. Social Design for Services Framework

    Article • Conference Proceedings of the Academy for Design Innovation Management, December 2018, Academy for Design Innovation Management

    Dean Satu Miettinen

  68. iDoc

    Article • November 2017, ACM (Association for Computing Machinery)

    Dean Satu Miettinen

  69. Social Design for Service. Building a Framework for Designers Working in the Development Context

    Article • The Design Journal, July 2017, Taylor & Francis

    Dean Satu Miettinen

  70. The Arctic Journey: Design Experiments in the North

    Article • January 2017, Springer Science + Business Media

    Dean Satu Miettinen

  71. An Introduction to Industrial Service Design

    Article • November 2016, Taylor & Francis

    Dean Satu Miettinen

  72. An Uncanny Night in a Nature Bubble: Designing Embodied Sleeping Experiences

    Article • October 2016, Springer Science + Business Media

    Dean Satu Miettinen

  73. Sosiaalisen muutoksen muotoilua

    Article • October 2016, Society for Artistic Research

    Dean Satu Miettinen

  74. SERVICE DESIGN WITH COMMUNITIES IN AFRICA: THE CASE OF UFISA

    Article • March 2016, IATED Academy, S.L.

    Dean Satu Miettinen

  75. Service design integration with business development: Six Finnish case studies of digital service development

    Article • Journal of Design Business & Society, October 2015, Intellect

    Dean Satu Miettinen

  76. The Theoretical Landscape of Service Design

    Article • January 2015, Springer Science + Business Media

    Dean Satu Miettinen

  77. My dream world 2

    Article • October 2014, ACM (Association for Computing Machinery)

    Dean Satu Miettinen

  78. Designing a Multi-Channel Service Experience

    Article • Design Management Review, September 2013, Wiley

    Dean Satu Miettinen

  79. Service Design

    Article • IGI Global

    Dean Satu Miettinen

  80. Service Design

    Article • IGI Global

    Dean Satu Miettinen

  81. Service Design

    Article • IGI Global

    Dean Satu Miettinen