All Stories

  1. Are customers happy with robot service? Investigating satisfaction with robot service restaurants during the COVID-19 pandemic

    Article • Heliyon, March 2022, Elsevier

    Osman El-Said

  2. Does gender attitude affect managers' intentions to hire females?

    Article • Tourism Management Perspectives, October 2020, Elsevier

    Osman El-Said, Dr Sayed Elhoushy

  3. An empirical examination of the antecedents of training transfer in hotels: the moderating role of supervisor support

    Article • International Journal of Contemporary Hospitality Management, August 2020, Emerald

    Osman El-Said

  4. An Analytical Approach to Cruise Tourism As an Option For Development: a Case Study of the Sultanate of Oman

    Article • Tourism in Marine Environments, June 2020, Cognizant Communication Corporation

    Osman El-Said

  5. Impact of online reviews on hotel booking intention: The moderating role of brand image, star category, and price

    Article • Tourism Management Perspectives, January 2020, Elsevier

    Osman El-Said

  6. Studying the Factors Influencing Customers’ Intention to Use Self-service Kiosks in Fast Food Restaurants

    Article • December 2019, Springer Science + Business Media

    Osman El-Said

  7. Egypt’s competitiveness: empirical examination of the relationship between destination attributes, tourist satisfaction and behavioral intentions among hotel guests

    Article • Tourism and hospitality management, January 2019, University of Rijeka, Faculty of Tourism and Hospitality Management

    Osman El-Said

  8. Creative Thinking and Entrepreneurial Attitudes Among Tourism and Hospitality Students: The Moderating Role of the Environment

    Article • Journal of Hospitality & Tourism Education, July 2018, Taylor & Francis

    Osman El-Said

  9. Innovation in product/service development and delivery

    Article • April 2018, Taylor & Francis

    Osman El-Said

  10. Evaluating the Implementation of Strategic Management Practices in Egyptian Five-Star Hotels: An Exploratory Study

    Article • International Journal of Heritage Tourism and Hospitality, September 2017, Egypts Presidential Specialized Council for Education and Scientific Research

    Osman El-Said

  11. Assessing university students' satisfaction with on-campus cafeteria services

    Article • Tourism Management Perspectives, October 2015, Elsevier

    Osman El-Said

  12. INVESTIGATING HOTEL OUTSOURCING IN THE EGYPTIAN HOTEL MARKET: REASONS, BARRIERS AND ACTIVITIES

    Article • المجلة العلمية لکلية السياحة و الفنادق جامعة الأسکندرية, September 2015, Egypts Presidential Specialized Council for Education and Scientific Research

    Osman El-Said

  13. Impacts of respect, support, and teamwork on hotel employees' morale in Egypt

    Article • Anatolia, November 2013, Taylor & Francis

    Osman El-Said

  14. Innovation strategies: The implementation of creativity principles in Egyptian hotels

    Article • Tourism and Hospitality Research, July 2013, SAGE Publications

    Osman El-Said

  15. Effects of Creativity Support and Diversity Management on Employees Perception of Service Quality in Hotels

    Article • Journal of Human Resources in Hospitality & Tourism, July 2013, Taylor & Francis

    Osman El-Said

  16. Customers’ preferences for new technology-based self-services versus human interaction services in hotels

    Article • Tourism and Hospitality Research, April 2013, SAGE Publications

    Osman El-Said

  17. Implementation of internal marketing on a sample of Egyptian five-star hotels

    Article • Anatolia, August 2011, Taylor & Francis

    Osman El-Said

  18. The impact of employee behaviour on customers' service quality perceptions and overall satisfaction

    Article • Tourism and Hospitality Research, October 2008, SAGE Publications

    Osman El-Said