All Stories

  1. An innovation resistance theory perspective on purchase of eco-friendly cosmetics
  2. Data analysis techniques in service quality literature: Essentials and advances
  3. Refinement of internet banking service quality scale: a confirmatory factor analysis approach
  4. Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
  5. Exploring Relationship between Service Quality and Positive Word of Mouth at Retail Banks in Rural India
  6. Refinement And Validation Of New Environmental Paradigm (Nep) In India: A Cfa Approach