All Stories

  1. Does charging fees for checked bags end up improving airline departure delay performance?

    Article • Management Science, September 2017, INFORMS

    Mark Ferguson

  2. The value of a retailer's free return policy to consumers

    Article • Journal of Operations Management, August 2017, Elsevier

    Guangzhi Shang, Mark Ferguson, Dr. Michael R Galbreth, Pelin Pekgun

  3. How does providing car sharing affect car manufacturers’ incentive to produce efficient vehicles?

    Article • Manufacturing & Service Operations Management, May 2017, INFORMS

    Mark Ferguson, Dr L. Beril Toktay, Ioannis Bellos

  4. Would You Like to Upgrade to a Premium Room? Evaluating the Benefit of Offering Standby Upgrades

    Article • Manufacturing & Service Operations Management, February 2017, INFORMS

    Mark Ferguson, Pelin Pekgun, Dr Ovunc Yilmaz

  5. Determining optimal allocation of returned consumer electronics to refurbishment and remarketing.

    Article • Manufacturing & Service Operations Management, October 2016, INFORMS

    Mark Ferguson, Dr L. Beril Toktay

  6. How much renewable energy capacity do I need?

    Article • Manufacturing & Service Operations Management, October 2015, INFORMS

    Mark Ferguson

  7. Estimation of Choice-Based Models Using Sales Data from a Single Firm

    Article • Manufacturing & Service Operations Management, May 2014, INFORMS

    Mark Ferguson, Laurie Garrow

  8. Dynamic Capacity Investment with Two Competing Technologies

    Article • Manufacturing & Service Operations Management, October 2013, INFORMS

    Mark Ferguson