All Stories

  1. The Dark Kitchen

    Article • Retail and Distribution Management, October 2025, Emerald

    Mark Rosenbaum

  2. Trapped in informality: a transformative service study of refugee women’s labor in Colombia

    Article • Journal of Services Marketing, September 2025, Emerald

    Mark Rosenbaum

  3. Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework

    Article • Journal of Services Marketing, September 2025, Emerald

    Mark Rosenbaum