All Stories

  1. Obtaining global certification

    Article • International Journal of Operations & Production Management, April 2018, Emerald

    Professor Kefeng Xu

  2. Determinants of quality and efficiency performance in service operations

    Article • International Journal of Operations & Production Management, March 2016, Emerald

    Professor Kefeng Xu

  3. Service Failure Recovery and Prevention: Managing Stockouts in Distribution Channels

    Article • Marketing Science, September 2015, INFORMS

    Professor Kefeng Xu, Tony Cui

  4. quality management in supply chains with principal-agent models: inspection vs. auditing?

    Article • Production and Operations Management, August 2015, Wiley

    Professor Kefeng Xu