All Stories

  1. When the supply chain breaks: strategies for the chip shortage

    Article • Journal of Business Strategy, September 2022, Emerald

    Dr JENNIFER D. CHANDLER

  2. Service ecosystems: why the media industry prefers access, not ownership

    Article • Journal of Business Strategy, January 2022, Emerald

    Dr JENNIFER D. CHANDLER

  3. How Does Innovation Emerge in a Service Ecosystem?

    Article • Journal of Service Research, September 2018, SAGE Publications

    Dr JENNIFER D. CHANDLER

  4. HOW SOCIAL COMMUNITY AND SOCIAL PUBLISHING INFLUENCE NEW PRODUCT LAUNCH: THE CASE OF TWITTER DURING THE PLAYSTATION 4 AND XBOX ONE LAUNCHES

    Article • The Journal of Marketing Theory and Practice, March 2018, Taylor & Francis

    Dr JENNIFER D. CHANDLER

  5. Practice styles and service systems

    Article • Journal of Service Management, October 2016, Emerald

    Dr JENNIFER D. CHANDLER

  6. Prosumer motivations in service experiences

    Article • Journal of Service Theory and Practice, March 2015, Emerald

    Dr JENNIFER D. CHANDLER

  7. Service Systems

    Article • Journal of Service Research, June 2014, SAGE Publications

    Dr JENNIFER D. CHANDLER