All Stories

  1. Coalition formation and firm representatives’ answers to complainers on social media: Their interplay and the coalition ripple effect

    Article • Journal of Business Research, January 2026, Elsevier

    Jan Breitsohl

  2. Consumer brand-cyberbullying in online brand communities: A conceptual and empirical extension

    Article • The Information Society, November 2025, Taylor & Francis

    Jan Breitsohl

  3. Capturing the Spectrum of Social Media Conflict: A Novel Multi-objective Classification Model

    Article • August 2024, ACM (Association for Computing Machinery)

    Jan Breitsohl

  4. Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

    Article • International Marketing Review, May 2023, Emerald

    Jan Breitsohl

  5. Coalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations

    Article • Journal of Service Research, March 2023, SAGE Publications

    Jan Breitsohl

  6. Utilising Twitter Metadata for Hate Classification

    Article • January 2023, Springer Science + Business Media

    Jan Breitsohl

  7. Outcomes of Cyber-Victimization and Bystander Reactions in Online Brand Communities

    Article • International Journal of Electronic Commerce, April 2022, Taylor & Francis

    Jan Breitsohl

  8. Bullying in Online Brand Communities-Exploring Consumers’ Intentions to Intervene 

    Article • January 2022, Springer Science + Business Media

    Jan Breitsohl

  9. Consumer Bullying in Online Brand Communities—Quantifying a Dark Social Media Phenomenon

    Article • January 2022, Springer Science + Business Media

    Jan Breitsohl

  10. Investigating consumers’ motives for consumer brand-cyberbullying on social media

    Article • The Information Society, September 2021, Taylor & Francis

    Jan Breitsohl

  11. Managing trolling in online communities: an organizational perspective

    Article • Internet Research, July 2021, Emerald

    Jan Breitsohl

  12. Consumer Responses to Conflict-Management Strategies on Non-Profit Social Media Fan Pages

    Article • Journal of Interactive Marketing, November 2020, SAGE Publications

    Jan Breitsohl

  13. Social media conflicts during the financial crisis: Managerial implications for retail banks

    Article • Strategic Change, September 2019, Wiley

    Jan Breitsohl

  14. Consumer Brand Bullying Behaviour in Online Communities of Service Firms

    Article • January 2018, Springer Science + Business Media

    Jan Breitsohl

  15. Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color

    Article • Journal of Retailing, June 2017, Elsevier

    Jan Breitsohl

  16. Corporate conflict management on social media brand fan pages

    Article • Journal of Marketing Management, May 2017, Taylor & Francis

    Jan Breitsohl

  17. Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident

    Article • Tourism Management, June 2016, Elsevier

    Jan Breitsohl

  18. Groupthink 2.0: An empirical analysis of customers' conformity-seeking in online communities

    Article • Journal of Customer Behaviour, August 2015, Westburn Publishers

    Jan Breitsohl

  19. Does the host match the content? A taxonomical update on online consumption communities

    Article • Journal of Marketing Management, April 2015, Taylor & Francis

    Jan Breitsohl

  20. Online Complaint Communication Strategy: An Integrated Management Framework for e-Businesses

    Article • November 2013, Springer Science + Business Media

    Marv Khammash, Jan Breitsohl

  21. E‐business complaint management: perceptions and perspectives of online credibility

    Article • Journal of Enterprise Information Management, September 2010, Emerald

    Jan Breitsohl, Marv Khammash