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  1. Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

    Article • Journal of Retailing and Consumer Services, July 2023, Elsevier

    Daniel Asante, Dr. Eric Adom Asante

  2. In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

    Article • Journal of Retailing and Consumer Services, September 2022, Elsevier

    Daniel Asante, Dr. Eric Adom Asante