What is it about?
We designed a new measure that can be used by staff to measure conflict in healthcare.
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Why is it important?
Conflict between families/patients and staff is distressing to everyone. Often the conflict can take on a life of it's own which detracts from providing best possible care to the patient. We developed this measure so that staff could get a handle on conflict, in order that they could assess whether strategies to manage conflict were working.
Perspectives
We have had a lot of interest in this project internationally and across different clinical specialities. We really hope it gets used. Our team is dedicated to improving care for families/patients, and to improving the working lives of clinicians.
Liz forbat
University of Stirling
Read the Original
This page is a summary of: The Healthcare Conflict Scale: development, validation and reliability testing of a tool for use across clinical settings, Journal of Interprofessional Care, April 2019, Taylor & Francis,
DOI: 10.1080/13561820.2019.1593117.
You can read the full text:
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