What is it about?
This study explores how public transport information in Dubai often overlooks the needs of migrant workers, who rely on it every day. Through observations and workshops, it shows that many workers struggle with language barriers, confusing ticket machines, and unclear signs. As a result, they often depend on others to navigate the system, which can cause stress, mistakes, and feelings of exclusion. The research highlights that transport information is not neutral—it reflects whose needs are prioritized. Current systems mainly serve people who speak English or Arabic, while migrant workers’ experiences are largely ignored. By listening to migrant voices, the study suggests simple improvements such as clearer visuals, multilingual information, and more inclusive design. Ultimately, the study argues that transport systems should not only be efficient but also fair and respectful, ensuring all users feel seen, supported, and able to move confidently through the city.
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Photo by Dubai Travel Blog on Unsplash
Why is it important?
Highlights overlooked migrant worker experiences in Dubai’s transport system. Combines critical information design with participatory methods to show how inclusive, multilingual design can improve access, dignity, and equity in everyday mobility.
Perspectives
As a migrant navigating Dubai’s transport system daily, I witnessed how design often overlooks people like us. This work reflects my commitment to bringing these lived experiences into design, ensuring marginalized voices are heard and shaping more inclusive, respectful public systems.
Dr Juhri Selamet
Read the Original
This page is a summary of: An exploration of critical information design through migrant voices
in Dubai’s public transport system, Information Design Journal, January 2026, John Benjamins,
DOI: 10.1075/idj.25007.sel.
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