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This page is a summary of: As Características da Função e seu Impacto nos Níveis de Satisfação do Funcionário de Contato: um estudo em uma grande empresa de telecomunicações, Review of Business Management, December 2014, FECAP Fundacao Escola de Comercio Alvares,
DOI: 10.7819/rbgn.v16i53.1553.
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