What is it about?
This article explores the concept of user friendly information from the perspective of the service user to inform us of their understanding of various resources that are used and how beneficial they are.
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Why is it important?
User friendly information is a term that is widely used and various publications have been produced to enable people who cannot read to gain information and insight into the subject matter. It is therefore crucial that we evaluate the resources available to ensure they are relating the information in the right format.
Perspectives
The various publications of user friendly information do not appear to be as beneficial as originally thought. This exploratory study found that more often than not service users misinterpret the information from the various pictures/ photo symbols used in publications which i turn can create anxiety and fear in services users.
Mrs mary T codling
BHFT
Read the Original
This page is a summary of: user-friendly information: does it convey what it intends?, Learning Disability Practice, February 2008, RCNi,
DOI: 10.7748/ldp2008.02.11.1.12.c8193.
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