What is it about?
This study looks at how insurance companies can use communication to manage fraud more effectively. It shows that simply following rules isn’t enough—fraud persists if employees don’t understand or engage with risk management. By examining a leading Indian insurer over ten years, the research shows how communication evolved from just meeting compliance requirements to actively shaping a culture where fraud prevention is part of everyday work. The study highlights that clear, participatory communication can turn legal rules into shared practices, helping build a stronger, more trustworthy organization.
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Why is it important?
Fraud in the insurance industry can cause huge financial losses and damage trust. It shows that simply following rules isn’t enough—organizations need to actively communicate and build a culture where everyone understands and participates in fraud prevention. By doing so, companies can reduce risks, improve accountability, and create a stronger, more resilient organization.
Perspectives
Simply enforcing rules rarely stops fraud. The push approach is not working. What resonates with me in this research is how strategic communication can transform fraud risk management from a compliance task into a shared organizational value, building trust, awareness, and a culture where everyone feels responsible for prevention.
Dr Ruchi Agarwal
Management Development Institute
Read the Original
This page is a summary of: From Compliance to Culture: Organizational Communication as a Tool to Foster Effective Fraud Risk Management in Insurance Industry, January 2025, Ethical Publication House,
DOI: 10.64526/iilr.33.s4.22.
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