What is it about?
The pattern of Indian employment has seen a tremendous change regarding a shift from the government job towards a more competitive and opportunity-based corporate work, and now, this trend is also changed due to the advent of a call centre. The present study investigates the influence of the nature of employment on the locus of control, work motivation and self-esteem.
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Why is it important?
It is very important to understand working conditions of Indian call centre and its impact on the employyes working in INdian call centers
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This page is a summary of: Locus of Control, Work Motivation and Self-Esteem in Corporate and Call Centre Employees, IIMS Journal of Management Science, January 2016, Diva Enterprises Private Limited,
DOI: 10.5958/0976-173x.2016.00028.2.
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