What is it about?
This paper presents a case study of a novel TQM model called EALIM, that was implemented over a period of 18 months within a private healthcare company. Qualitative data were gathered in three research cycles, (1) pre-implementation, (2) implementation, and (3) post-implementation. Initial results showed EALIM’s adoption generated a moral organizational perception among employees, increased organizational commitment, emergence of a learning culture, and improvements in patient self-advocacy and independence.
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Why is it important?
In a context of failing UK healthcare services and budget constraints, the results of this study are of paramount importance. Using a relatively inexpensive quality model to directly improve healthcare services, in particular patient care, would be of interest to researchers, practitioners and policy makers alike.
Perspectives
Since no other conceptual framework conflates TQM with corporate social responsibility, complexity theory and knowledge management, EALIM can be relied upon as an original contribution to TQM theory. Essentially, EALIM presents a broadening conception of TQM that could yield better results, since it is more suited to a postmodern context. Although results from this study showed that EALIM could generate organizational improvement, the commitment of all internal stakeholders would be required to achieve sustainable quality patient care. Researchers could take this study further by exploring EALIM’s applicability within a variety of manufacturing and service contexts.
Dr James D. Sideras
University of Hertfordshire
Read the Original
This page is a summary of: TQM Is Alive but Not as We Know It: The Use of a Novel TQM Model in a Private Healthcare Company, March 2018, IntechOpen,
DOI: 10.5772/intechopen.70754.
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