What is it about?
Patient experience and patient satisfaction, the two recognized indicators for assessing the quality of healthcare, are related, but distinct concepts. While there is existing evidence concerning a statistically significant association between these two concepts, research on the extent to which patient experience accounts for variation in patients’ overall satisfaction with health services has produced contradictory results. The primary aim of this paper was to determine the extent to which satisfaction with a healthcare system is explained by patient experience. A secondary objective was to identify the aspects of patient experience that relate most strongly to satisfaction with health services.
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Why is it important?
We have demonstrated that patient experience of care is a major determinant of patients’ overall satisfaction with a healthcare system. Improving patient experience will lead to improvement in patients' overall satisfaction.
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This page is a summary of: To what extent does patient experience account for variation in patient satisfaction with a healthcare system?, European Journal for Person Centered Healthcare, July 2017, University of Buckingham Press,
DOI: 10.5750/ejpch.v5i2.1281.
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