What is it about?
When people are in conflict with each other, it's easy to think that the topic of the conflict is what people are mainly concerned about. However, this dissertation demonstrates that people in voluntary organizations (in this case, churches) are just as concerned, if not more concerned, about relationship issues, how they are viewed by others, and the process by the conflict is resolved.
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Why is it important?
This dissertation shows that, especially in voluntary organizations, we need to be concerned about relationship and identity issues just as much as the topic of the conflict.
Perspectives
Leaders of churches and other voluntary organizations often find themselves in situations where they can't please everyone, often leading to conflicts. This research shows that if a leader affirms a person's identity, does everything possible to improve the relationship, and makes sure that the decision process is carried out in a fair way, then the person with whom the leader is having a conflict will most likely be satisfied with the outcome of the conflcit, even if he or she doesn't obtain the desired outcome concerning the topic of the conflict.
Dr David R Dunaetz
Azusa Pacific University
Read the Original
This page is a summary of: The Achievement of Conflict-Related Goals Leads to Satisfaction with Conflict Outcomes, Claremont Colleges Library,
DOI: 10.5642/cguetd/89.
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