Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency

Arash Shahin, Nassibeh Janatyan
  • International Journal of Business and Management, February 2011, Canadian Center of Science and Education
  • DOI: 10.5539/ijbm.v6n3p99

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The following have contributed to this page: Professor Arash Shahin