What is it about?

Increasing under-writing work load limited the number of policies being issued. Introduction of Robotic Process Automation (Automatic Underwriting and Risk Analysis-AURA) increased the underwriting capacity as all standard proposals were handled by the system and only the rejected ones were to be manually processes by an underwriter.

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Why is it important?

Bottle-neck processes pull down the capacity and results in delays in the entire value chain. How Robotic Process automation is eliminating such bottle necks and costs

Perspectives

Technology and innovation can provide innovative solutions

MANI SAM
Rajagiri Business School

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This page is a summary of: Outsourcing Dilemma and Aftereffects at Grand Insurance Company, January 2019, SAGE Publications,
DOI: 10.4135/9781526459862.
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