What is it about?
A narrative review of literature regarding the trend and factors associated with NHIS enrolee satisfaction with services offered by accredited healthcare facilities in Nigeria. It showed progressive improvement in enrollment and utilization of services. Most studies showed an above-average satisfaction score or rating. Overall satisfaction scores/ratings were associated patients’ level of education, knowledge of the scheme, years of enrolment, facility cleanliness, consultation time, pharmaceutical services, ease in accessing medical records and laboratory results, health worker availability, health worker friendliness, and responsiveness to patients’ requests.
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Why is it important?
To our knowledge this was the first review showing the trend in patient satisfaction around the country. The correlates of satisfaction are important in addressing the current level of dissatisfaction with services.
Perspectives
The observed trajectory in service utilization, satisfaction scores, and their correlates may be useful for strategic planning to improve NHIS services in the country toward universal health coverage.
Dr Godpower Chinedu Michael
Aminu Kano Teaching Hospital Kano, Nigeria
Read the Original
This page is a summary of: Trends and correlates of patient satisfaction with services under the National Health Insurance Scheme of Nigeria: A review, Journal of Medicine in the Tropics, January 2019, Medknow,
DOI: 10.4103/jomt.jomt_35_18.
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