Accreditation Approach of Elderly Care Service Providers

What is it about?

The purpose of this book chapter is to explore the similarities and differences in the development of performance measures and accreditation systems for the quality assurance of elderly care service providers of Asian and Western origins, focusing on Hong Kong, Macau, Australia and Canada. Building on a proposed theoretical framework, this study utilizes a multiple-case study method to examine the influencing factors for the accreditation approach adopted by a jurisdiction.

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Why is it important?

The findings suggest that the quality assurance of the elderly care service operators of the Asian origins as selected appears to lag behind those of the Western countries and undergo their own peculiar paths of development. Thus, Hong Kong and Macau could learn from the practical experience of Australia and Canada in terms of their concerted approaches for funding, accreditation and assessments under an increasingly market-driven service sector in which the well-being of the end-users needs to be adequately protected.

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