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This page is a summary of: UM ESTUDO SOBRE A VERTICALIZAÇÃO E A TERCEIRIZAÇÃO DOS PROCESSOS DE LEITURA E DE ENTREGA DE FATURAS DE UMA DISTRIBUIDORA DE ENERGIA ELÉTRICA, Revista Gestão Industrial, March 2011, Universidade Tecnologica Federal do Parana (UTFPR), DOI: 10.3895/s1808-04482011000100001.
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