Key communication attributes and the maintenance performance of public housing

What is it about?

The paper examines the influence of communication between the residents and the management team on the performance of the maintenance services. The results show that “satisfaction with the feedback” and “accuracy of information”, are vital for the performance of maintenance services.

Featured Image

Why is it important?

The findings provide valuable insight into the maintenance management corporation in managing the maintenance work of public housing. The findings suggest that to improve the current situation of public housing maintenance management, suitable mechanisms for effective communication focusing on resident satisfaction about the feedback that fulfils their expectation and ensures accuracy in information should be planned.