Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender

  • Osman Karatepe
  • Journal of Business Economics and Management, June 2011, Vilnius Gediminas Technical University
  • DOI: 10.3846/16111699.2011.573308

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http://dx.doi.org/10.3846/16111699.2011.573308

The following have contributed to this page: Prof. Dr. Osman M. Karatepe

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