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Background: Older people account for an increasing proportion of those receiving NHS acute care. The quality of healthcare delivered to older people has come under increased scrutiny. Healthcare assistants (HCAs) provide much of the direct care of older people in hospital. Patients’ experience of care tends to be based on the relational aspects of that care including dignity, empathy and emotional support. Objective(s): We aimed to: understand the relational care training needs of HCAs caring for older people; design a relational care training intervention for HCAs; and assess the feasibility of a cluster-randomised controlled trial to test the new intervention against HCA training as usual.

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This page is a summary of: Can Health-care Assistant Training improve the relational care of older people? (CHAT) A development and feasibility study of a complex intervention, Health Services and Delivery Research, February 2017, National Institute for Health Research,
DOI: 10.3310/hsdr05100.
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