What is it about?

What does a 'good' employment service look like from the perspective of an unemployed worker? This paper reports on an analysis a large pre-existing survey about unemployed workers' experiences of employment services to see what things are important from their perspective: 1. Useful 2. Client - centred 3. Fair 4. Trustworthy 5. Responsive to feedback 6. Friendly

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Why is it important?

The quality of employment services around the world is subject to increasing criticism - especially from the end users. This study can remind policy makers and service providers that what is important needs to take into account the experiences of the people who use a service.

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This page is a summary of: A secondary analysis to develop a scale for measuring unemployed workers’ experiences of Australian employment services, Work, November 2021, IOS Press, DOI: 10.3233/wor-205120.
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